Getting Started with the Kinetic Platform

Welcome! Whether you're a brand-new partner, a developer exploring our tools, or part of a curious team evaluating how Kinetic fits into your business processes, this guide is for you.

This is your hands-on introduction to the Kinetic Experience Platform. We’ll walk you through creating a simple but powerful onboarding process that introduces core platform concepts without overwhelming you. By the end of this guide, you’ll have a fully functional form and workflow, complete with dynamic approvals and a third-party integration.

What is the Kinetic Platform?

The Kinetic Platform helps organizations design, build, and automate business processes, no matter how simple or complex. Think of it as your toolkit for creating custom service experiences, workflows, and integrations that match the way you work.

Instead of relying on rigid tools or endless email threads, Kinetic gives you the flexibility to create digital workflows that feel like they were built just for your team.

Who This Guide Is For

This guide was designed with the following people in mind:

• New Kinetic users just getting started with the platform
• Partners going through enablement and training
• Developers who want a deeper understanding of how to build inside Kinetic
• Curious teams looking for a no-pressure way to explore what’s possible

You don’t need to be a technical expert to follow along. We’ll explain things clearly and provide real examples that you can try for yourself.

What You'll Build

By the end of this walkthrough, you’ll have created a basic employee onboarding process using key components of the Kinetic Platform:

• A form that collects basic employee information
• A team structure to dynamically assign approvals based on department
• A workflow that routes requests and notifies the right people
• A ServiceNow integration to create and update tickets as part of the onboarding flow

You’ll see how forms, teams, workflows, and integrations all come together, giving you a strong foundation to build from.

Ready to get started? Head over to Navigating the Platform and let’s dive in!