Teams are collections of users into functional groups. For the purposes of solutions, these teams are assignable functional groups.

Teams vs Roles

While they use the same underlying platform structures, teams and roles are very functionally different. Teams are groups of people to whom you can or will assign work. Roles are platform groups used to determine access.

You will notice that Roles are not displayed under the team structure at all. They will display instead under the user to assist in determining access for that user.

Team Requests

When a team owns requests, they will see them on their team page.

Subteams and Parent Teams

Parent teams and subteams are supported by the Platform. This can be however many levels deep as your organizational structure requires. For example, you may have a global company, where you prefer to begin with regions, then organizational structure, then department, then team. Or you may be in a company that just wants to separate by department and then team. Either structure is fully supported.

An important feature to note about sub/parent teams is that being in a subteam does not automatically give you access to items assigned to the parent team. If you are also supposed to be a member of the parent team, you have to actually be a member.

Teams are administered within Home -> Settings -> Teams. Within this interface, you can add, edit, or remove a team. You can also add or remove users from a team.

Editing Teams

Space Admins can edit the attributes of a team in the Team's page. There will be an Edit Team button that will allow the Space Admin to update:

  • Display Name
  • Description
  • Parent Team
  • Team Icon
  • Assignable Status
  • Membership
  • Subteams