AgentA portion of the Kinetic Platform that sits inside the firewall to execute calls that must take place internally for kinops systems that connect to customer-managed systems (such as handlers and bridges). It can also be extended to run task handlers in a customer's security context.

Agent replaced Kinetic Bridgehub and Kinetic Filehub.
Application Programming Interface (API)A software intermediary that allows two applications to talk to each other.
AttributeUser-defined metadata for Spaces, Kapps, Users, Forms, Categories, Datastore Forms, or Teams.
BridgeA configured connection to another data source. Bridges are used to pull or push data in real time with other systems.

Bridges provide a low-code way for your form builders to interact with another interface to any system with an API. Only platform admins need to understand what connects to what and how to create the queries. The queries only need to be set up once and used multiple times. If the data source changes, the references in the individual items don't need to be updated, just the one central resource.
Bridge MappingThe location where the bridge data source is mapped to the bridge model properties. This tells the Kinetic Platform how to get the raw data from the data source, and how to map the source data names to data fields for Kinetic Bridge Models.
Bridge ModelA type of object used in Forms that is populated from a data source using a bridge to read from that data source. The bridge model allows the object to be assigned properties with normalized names rather than using the original source's cryptic database column names, or some other naming convention known only to the developers of the data source application.
Bridged ResourceA defined use of a bridge within a Form.
BundleTraditional web code that provides the visual interface needed for building out an application. Bundles wrap the forms defined in the Management Author Console and extend functionality your organization needs to build an intuitive, engaging user experience. Bundles typically include items such as theming/branding, search, alerts, portals, and other widgets.

Bundles use standard web technologies including HTML, CSS, and JavaScript, and can be developed using a text editor or IDE. The default bundle uses Bootstrap, but you can include any framework or library of your choosing.

Bundles often need server-side access to information about the Kinetic application, including items such as form names, paths to resources, attributes, the authenticated user, etc. This is where the Bundle/Java API comes in. Bundle authors can embed information into their pages through a simple syntax and use helpers to format and present information as needed.

Bundles are deployed to the Platform web application, app, or bundle directory, located within a directory named for the slug of the Space where the bundle is to be used. For instance, a bundle for the Acme space, which would normally have the slug value acme, would be located at /app/bundles/acme/{bundle-name}.
Bundle (JavaScript reference)A helper object designed to be used in JavaScript applications. The bundle object provides a number of static methods that are automatically included with each request.
ConnectorThe connection between two nodes within a workflow. May or may not contain logic. If logic is applied, the connector path is only followed if the attached logic statement evaluates to not false. Using "not false" ensures that workflows branches execute if the connector returns a variable value, like a name.
EventAn action in the Platform. Events cause things to happen. There are internal events and user-generated events.

An example of a User Event is "Submission Submitted". This event will cause the Platform to store the submitted data and pass that data to a workflow for actioning custom activity, such as creating a record in the fulfillment system and assigning it to the appropriate team when a request is submitted.

An example of a System Event is "Form has been created". This event will cause the Platform to validate the form definition, store it, and pass that information to a workflow for actioning custom activity, such as emailing all administrators indicating that a new form exists.
FormForms are a collection of fields that hold data created by users or system API calls. Forms can have multiple pages and a variety of different field types, such as checkboxes, radio buttons, text, and more.
HandleThe last 6 characters of the full submission Id of a record. Provided as part of the record to allow for a more human-readable identifier for the submission. Handles are efficiently queried by the Kinetic Platform.
HandlerA small program that is able to perform a unit of work. It may take some input values, and usually returns one or more output values. There are hundreds of handlers already built and ready for use; these can connect you with everything from your local Active Directory system to your cloud-hosted AWS provisioning service and everything in between. If your desired integration has an API but no handlers currently available, there are also instructions available for you to be able to build your own.
IdentityThe object that represents the user currently using the application.
IntegrationAny connection between the Kinetic Platform and a third-party system. This includes Bridges, file stores, web APIs, and task handlers.
K functionA selector for runtime objects such as the current Kapp, form, or fields on the page. The selection returns Kinetic API objects that can be interacted with. The Kinetic JavaScript library revolves heavily around the K function.
Kinetic App (Kapp)A collection of Forms within the Kinetic Request CE System. Kapps have their own metadata, categories, webAPIs, forms, and permissions. A Kapp typically represents a single end user experience. Service portals and work order systems are both examples of Kapps.
Kinetic Security Language (KSL)A functional language created for writing and managing security policies. KSL is implemented as JavaScript code.
MembershipsA relationship between a team and a user.
NodeA representation of a unit of work within a workflow.
QualificationRepresentations search queries that can be used to return data from a Bridge. Examples of Qualifications include "All Active Employees", or "Location by Site Number". Qualifications are an abstract representation of a query, so they only include a name, a setting for number of results (single or multiple), and any parameters.

Bridge model mapping qualifications define how a model qualification is mapped to a query for a target systems. Mapping qualifications are typically made up of static search criteria and parameters that are passed when a search is executed.
ReactA JavaScript library used to build UIs; optimal for fetching rapidly changing data that needs to be recorded.
RequestRequest is the visual point of connection in the Platform where Task, Filehub, Bidgehub, and Request itself all come together to provide customers with the optimal user experience. Request allows you to build powerful and beautiful front ends for your customers.

You may also see this referred to as Request CE, Request Core Edition, CE, or Core Edition. The Platform is built with a version of Request (CE) that is entirely our own creation, unlike our previous versions (RE, or Remedy Edition) that relied on Remedy to act as the platform.
RoutineA workflow with specific defined inputs and outputs. Routines are used to define reusable processes that can be used across the system by any Kapp.
RuleA component of a security policy definition; a KSL expression that should return either "True" or "False" and is evaluated at runtime when a resource is accessed.
Security Policy DefinitionsA series of definitions that allow administrators to secure the system in a very specific way. Security policy definitions have a name, type (Form, Kapp, Space, etc.) and rule.
SpaceA tenant within the Platform. Spaces are a collection of Users, Teams, Security Policy Definitions, Kapps, Forms, and all other Kinetic Objects. System data is not shared between Spaces.
SubformA form/submission that is loaded into the current page.
SubmissionAn instance of a form that contains field values.
Submission ActivityA way to attach additional information to a submission, typically with the purpose of exposing some process details to the original submitter. Submission activities are often used in a Kapp's bundle to build up a “Submission Details” view. Examples include "Assigned to User" and "Awaiting Approval".
TaskThe Platform component that allows you to build, execute, and handle errors for workflows. It contains a drag-and-drop workflow editor where you connect handlers (code snippets) together to build flexible and powerful workflows.
TeamsA way to group individuals within your organization that are working on common projects. Other systems tend to call them Groups - we think Team is a better name.
TreeA collective process of work units called nodes. Trees define workflows in the Platform. A tree can have nodes, wait states, loops, process gates (wait for these things to all be done), and connector logic.
UsersDefined users of the system. Users can be members of Teams. Users can have User Attributes.
User AttributesAttributes attached to a user: location, job title, hire date, etc. User attributes can be used to drive workflow.
WebAPIAn entrypoint that can be called from an external process. A defined WebAPI will have a workflow attached that will run when the WebAPI is called.
WebhookA user-defined HTTP callback to a third-party application that is fired when some predetermined action occurs. Data that corresponds to the action, such as a form submission, will be sent to the webhook URL as an HTTP Post action.
Webhook JobsAn instance of a webhook tied to a specific record (Submission, Form, User, etc.) that was created due to an action occurring on the record.
WorkflowA tree or routine process that does the work for a given event. Examples include the submission creation, form modification, and so on.