WebAPIs
Overview
WebAPIs enable systems to call workflows in the Kinetic Platform.
Why Use WebAPIs?
Some scenarios where you might want to use a WebAPI include:
- An external system notifies Kinetic Data that a ticket is closed, triggering a workflow to send the ticket creator a notification email.
- You want to return only a subset of the information normally sent with a Kinetic API call.
Working with WebAPIs
You can view, edit, and create new WebAPIs from the WebAPIs menu from the Space console or at the Space or the Kapp level.
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The WebAPIs menu
Creating New WebAPIs
Follow these steps to create a new WebAPI:
- From the Space console, click WebAPIs.
- Click New WebAPI.
- Enter a slug that identifies the WebAPI.
- Choose a request type from the Method list.
- Select a security policy for the WebAPI from the Security Policy list. The WebAPI will be given Space Admin permissions if no Security Policy is selected.
- Click Create WebAPI. This opens the Workflow Builder.
- Create a workflow for the WebAPI using the Workflow Builder.
- Use Return nodes to return data to the activity that made the WebAPI call. Return nodes for WebAPIs include an HTML response code and response body. A common practice is to use HTTP response code 200 for successful actions, response code 400 or 500 for unsuccessful actions, and a JSON structure for all response body output.
Calling a WebAPI
WebAPIs are triggered by specially generated URLs. The URL pattern differs slightly between Space-scoped WebAPIs and Kapp-scoped WebAPIs.
You can view and copy example WebAPI snippets from the New WebAPI Run window in the Workflow Builder. Click Run, then click Show Example Snippets.
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Working with Inputs
Here are some things to consider when working with WebAPIs:
- If incoming data is www-url-formencoded, use the Request Body Params binding to extract individual parameters using the following structure:
<%= @request_body_params['Parameter Name'] %>
- If incoming data is JSON, parse the request body and extract the property manually using the following structure:
<%= JSON.parse(@request['Body'])['Property Name'] %>
- If you expect output to be returned from the WebAPI, include a timeout query parameter in your WebAPI calls.
Working with Responses and Outputs
- Do not use HTTP response code 401 (unauthorized) in workflow Return nodes. A 401 response code will be generated automatically by the Platform if the user account attempting to make the WebAPI call does not pass the WebAPI's security policy.
- Workflows without a return node will not generate any custom output to the calling process. If the calling process includes a timeout parameter when making the WebAPI call and there is no return node, a
run_results_error
response will be returned. - WebAPI responses will look like this if the WebAPI call does not include the timeout parameter:
{
"messageType": "success",
"message": "Initiated run #1021.",
"runId": "1021"
}
- Successful response output completely depends on the WebAPI's return node(s).
- There should be at most one return node triggered for each WebAPI execution.
Follow-up API Calls
If a WebAPI call times out or a process wants to retrieve the output from a previous WebAPI call, you can execute one of the following API calls:
- Space-level WebAPIs:
https://SPACE/app/webApiCallbacks/<run id>
- Kapp-level WebAPIs:
https://SPACE/app/kapps/<kapp slug>/webApiCallbacks/<run id>
If the WebAPI is complete, the results will be returned. If the WebAPI call is still not complete or does not contain a return node, the response will look like this:
{
"errorKey": "run_results_unavailable",
"messageType": "error",
"message": "The results for run #839268 are unavailable.",
"runId": "839268"
}
Troubleshooting
Timeout Errors
WebAPIs have a maximum timeout length of 30 seconds. Any requests with a longer timeout will execute in the Task engine but will also generate an error with an errorKey of "run_results_error".
{
"errorKey": "run_results_error",
"messageType": "error",
"message": "There was a problem executing run #93130.",
"runId": "93130"
}
Method Errors
If the WebAPI call being made does not match the method defined for the WebAPI, a 404 Not Found error will be returned.
{
"error": "Unable to locate the <name> WebApi",
"correlationId": "xxxx",
"statusCode": 404
}
Updated about 1 year ago